Privacy Policy

Pioletti Pioletti & Nichols respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our Web site will be used for processing purposes only.

1. How we use your data?

1.1 This privacy policy tells you about how we use, protect and disclose your personal data that we have collected using both offline means (e.g. via phone, post, in-person meetings and other correspondence) and online means, such as when you use any website or mobile application owned or operated by Pioletti Pioletti & Nichols and its local sub-domains and our blogs and programs (collectively, the “Site”).

1.2 You acknowledge that your personal data (including personal data collected through your use of our services, and the Site), will be collected, stored, shared and processed in accordance with this privacy policy.

1.3 The Site may contain links to other third-party websites or applications. Please be aware that these websites and applications may collect information about you. These websites and applications may have their own privacy notices or policies. We encourage you to be aware when you leave the Site and to read the privacy statements of each and every website and application that you use.

1.4 To the extent any linked websites or applications you visit are not owned or operated by Pioletti Pioletti & Nichols, please be aware that we are not responsible or liable for the websites’ or applications’ content, any use of the websites or applications, or the privacy and security practices and policies of those websites or applications.

2. What personal data do we collect?

2.1 We may collect the following data about you. Please note that we may combine personal data collected about you from one source with personal data that we have collected about you from other sources.

a. Personal data provided voluntarily including interactions (e.g. reviews, feedback, comments, testimonials)
We collect personal data that you voluntarily provide to us. This personal data may include your name, email address, other contact details, and business information.

We also collect personal data you provide to us when you post a testimonial, feedback, review or comment including on our blogs. This personal data may include your name and contact information, photos that you choose to upload and other personal data you may choose to provide as part of your post.

Please note that personal data that you choose to post in a testimonial, feedback, review or comment may be read, collected and used by anyone. Therefore, please do not post anything you do not wish to be accessed by others.

b. Correspondence
We collect personal data where you contact us or we contact you, and we will typically keep a record of such correspondence. This personal data may include your name and contact information, account information, your order information, your queries, and other personal data you may choose to provide to us.

c. Purchase order and transaction Information
We collect personal data when you place an order and transact with Pioletti Pioletti & Nichols. This personal data may include biographical information, contact information, delivery information such as shipping address, telephone number, and payment and invoicing information, such as your bank account/card number, billing address, bank card expiration date, and bank card security code.

d. Credit and anti-fraud information
We may collect personal data relating to fraudulent activities provided to us by you or third parties, including information which establishes your identity (such as driving licenses, passports and utility bills), information about transactions, credit ratings from credit reference agencies, fraud, offenses, and suspicious transactions, where your details are included.

e. Social media information
We maintain a presence on social media platforms including, but not limited to Facebook, Twitter, Instagram, and YouTube. We collect personal data when you interact with us on social media. Please note that these social media platforms may set cookies and other tracking technologies on your device when you visit their pages and when you navigate from their pages. The output of such information may be provided to us (usually for statistical purposes to see how users interact with our content on social media platforms). These social media platforms will also be data controllers of your personal data. Information about how they collect and use your personal data (and how they use cookies and other technologies, including instructions on how you can disable these) can usually be found in their respective privacy policies and cookies policies on their respective websites.

f. Survey and contest/sweepstake information
We collect personal data where you complete surveys that we may use for research purposes, and where you choose to enter into contests/sweepstakes that we run. This personal data may include your name and contact information and other personal data you may choose to provide us.

g. Information stored on a Device
We may access metadata and other information associated with other files stored on your computer, tablet, mobile phone, or any other device (referred to collectively as a “Device”) such as IP address, domain name, browser version and operating system, traffic data, weblogs, and other communication data, and device identifiers. We may also collect photos, videos, Touch ID and Face ID login abilities and session IDs for third-party service providers such as payment providers (“Device Information”). To the extent required by applicable law, we will ask for your consent prior to collecting Device Information. Please note that we may associate Device Information with your account. In addition, we may associate a Device with your account. We may combine this information with other information that we have collected about you.

h. Location Information
With your permission, which you may provide when you install our mobile application or when you access and use our mobile application, we may collect information about the general location of a Device.

i. Children
The Site is intended for use by adults only. Pioletti Pioletti & Nichols does not sell products intended for purchase by children and does not therefore knowingly or intentionally collect personal data from children. Please only use this Site if you are aged 18 or over.

4.2 If you do not provide us with the personal data described in section 2.1 of the privacy policy, some or all of the following may happen:

a. we may not be able to provide the requested products or services to you, either to the same standard or at all;

b. we may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions; or

c. we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

3. Why do we use your personal data?

3.1 We may use your personal data for a variety of business purposes, which we have set out below.

a. To conduct our business and provide you with our services and access to our Site
To conduct our business, including to enable you to use our services and Site, to respond to your queries, to carry out our obligations arising from any agreements entered into between you and us and to contact you in connection with the foregoing.

This includes processing and fulfilling your orders and providing you with information and updates relating to your orders and your account.

b. To communicate with you (about updates and changes) and provide you with customer support
To communicate with you about updates to our terms, services and Site and to provide you with customer support and to respond to your requests, comments, questions, or concerns, and to contact you if we have trouble processing your order or there are issues with your account. Such communications are provided by various means, including emails, SMS and “push notifications” on Devices (where enabled). Calls may be recorded for training and monitoring purposes.

c. To facilitate payments
To take payment from you when you sign-up for certain features, when you order from us, to provide you with refunds and to process payments when you transact with us.

d. In relation to fraud prevention
To prevent fraud as may be required by applicable law and regulation and best practice at any given time. If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies and may be recorded by us or by them.

e. To allow you to use interactive features of the Site
To allow you to post a testimonial, review or comment including on our blogs. Please note that such testimonial, review or comment may be read, collected and used by anyone.

f. To ensure our Site content is relevant and to maintain the security of our Site
To ensure that content from our Sites is presented in the most effective and secure manner for you and for your device.

g. For research and development purposes
To analyze your personal data in order to better understand your and our other clients’ services and marketing requirements, to better understand our business and develop our products, services, and Site. In order to do this, we may apply profiles to you based on your personal data and behavioral information (such as the pages on the Site you have visited or interacted with, including by reference to personal data legitimately obtained and shared with us by third parties or publicly available data). Such profiles may be used as part of our advertising, analytics, security, and provision of support.

h. To administer contests/sweepstakes
If you have entered into contests/sweepstakes, we will use your personal data to manage and administer such contests/sweepstakes, including to award you with any applicable prizes.

i. To provide you with marketing materials
To provide you with updates and offers, where you have chosen to receive these. We may also use your information for marketing our own and our selected business partners’ products and services to you by post, email, SMS and phone and fax. We may also use personal data to market to you via social media. Where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. You can opt-out of receiving marketing emails by clicking the “Unsubscribe” link located at the bottom of all Pioletti Pioletti & Nichols marketing emails or by sending an email to info@piolettilaw.com. Please note that even if you opt-out of receiving marketing emails, you may still receive communications from us that are important and/or related to your interactions with us, or otherwise as required by law.

Please also note that our marketing-related emails may contain a campaign-unique “web beacon pixel” to tell us how you interact with our communications. We may use this information for purposes including determining which of our emails are more interesting to you and to query if you should continue receiving emails if you do not open them. The pixel will be deleted when you delete the email.

Where you subscribe to an online service, the accompanying emails similarly include a pixel. We track your interaction with these emails and our online services to validate attendance for accreditation purposes, to help determine which information is of interest to you and to customize the advertisements you see on our Sites.

If you do not wish the pixel to be downloaded to your Device, you should opt-out of email marketing or review emails in plain text format. This information may be connected to your personal identity. For further information about tracking technologies, please see section 6 below.

j. Mobile applications and website analytics
To understand and analyze your online experiences and to determine what events, products and services are likely to be of interest to you, we may combine your visitor session information or other information collected through tracking technologies (whether you are logged in or not) with personal data.

Where you consent to the use of your location data, certain mobile applications may use location data.

k. To enforce our terms and in connection with legal or regulatory obligations
We may process your personal data to enforce our terms and to comply with our legal and regulatory requirements or dialogue with regulators/judicial proceedings/court orders as applicable which may include disclosing your personal data to third parties, the court service and/or regulators or law enforcement agencies in connection with inquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so.

4. Who do we share your personal data with and why?

We may share or disclose your personal data for the purposes set out in section 3 above to third parties. These third parties include:

a. Service Providers

Such service providers may include:

– merchant banks for authorization and approval, in order to process your credit card information to complete your orders/transactions. This process is protected by an enhanced security system. See below for more details on security measures and procedures;

– third-party companies to perform functions on our behalf e.g. order fulfillment, package delivery, marketing assistance, postal and email delivery, customer service, data analysis, and credit processing; and

– IT cloud and hosting providers.

b. Advisors
Such advisors may include legal, financial, business or other advisors.

c. Other users of the Site
As mentioned above, any personal data you make available publicly such as by your reviews, comments or testimonials will be shared with other users of the Site.

d. Third parties as required by law or regulation
We may disclose your personal data as required by law or regulation, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Pioletti Pioletti & Nichols.

5. Collection and use of non-personal information

We may collect, use, store, transfer, share, and disclose non-personal information for any purpose (subject to applicable law).

6. How do we protect your personal data?

Security

6.1. No data transmission over the Internet or websites can be guaranteed to be secure from intrusion. However, Pioletti Pioletti & Nichols takes commercially reasonable efforts to protect its customers’ personal data.

6.2. If you wish to have your financial information (including payment card details (such as card number, CVV2, expiration date) and related billing information (such as billing address, billing phone, billing contact)) removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at info@piolettilaw.com, or call 309-868-1604, to request that your financial information be deleted from our database. For future transactions, you will be required to re-enter your information.

6.3. If you have any questions or concerns about Pioletti Pioletti & Nichols security practices, you can send us an email at info@piolettilaw.com.

Safeguarding account information

6.4. To ensure that your username and password remain confidential, we request that you DO NOT share this information with anyone.

7. How long do we keep your personal data?

7.1. Our retention periods for personal data are based on business needs and legal requirements.

7.2. We will retain your personal data while we are using it, for purposes described in section 3 above. We may continue to retain it after we have ceased such uses for certain legitimate business purposes. For example, if you have opted out of marketing communications from us, we will retain limited details about you to ensure we can honor your opt-out request. We may also continue to retain your personal data to meet our legal requirements or to defend or exercise our legal rights.

7.3. The length of time for which we will retain your personal data will depend on the purposes for which we need to retain it. After we no longer need to retain your personal data, we will delete it or securely destroy it in accordance with our records retention policy.

8. What are your rights?

8.1. Pioletti Pioletti & Nichols operates in countries with data protection laws which provide different rights to individuals in respect of access, deletion, rectification and limiting processing of personal information – please see the Appendices for further details of this. When you submit a request to exercise your rights, we will need to check your entitlement prior to answering a request. Please note that your rights may be subject to certain exemptions as set out in applicable data protection law(s).

8.2. In general, the following rights are likely available to you regardless of where you are located:

– the right to stop receiving marketing; and
– the right to require us to update any inaccuracies in the personal data we hold. In order to assist us with this, please keep your account information up to date. You can do this by following the steps in section 13 below.

8.3. To submit a request regarding your personal data by email, post or telephone, please use the contact information below. Please note that you can easily access your profile information, order history, payment options, and shipping address book through your Account.

Contacting us

9.4. If you have any queries or complaints about our use of your information, please contact us directly at info@piolettilaw.com.